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Salesforce World Tour London: A Journey into the Future of Customer Experience

Salesforce World Tour, London  is just a continuation of day full of innovation and excitement. The event is scheduled on 23rd May 2019, at London, Excel. Yet another trip to London for me as I travel for this event. And there must be lots of reasons as to why I am on this trip.

Let me explore some of the reasons for attending this majestic event.

Future of Customer Experience Keynotes by Paul Smith from Salesforce

Keynotes are the one of the best parts of the events where Leaders who are on the top of their game share their experiences.
Paul Smith, one of the best minds in customer experience in the UK will take me into the future of customer experience. Paul has 20+ years  of experience in the digital media and tech industries.
Paul will be sharing how brands can leverage technology and data to build better relationships with their customers.

Hands on with the latest innovations in Salesforce

With Salesforce innovating with 3 releases every year, you must remain updated to help your customers with the best solutions.
Events like SF World Tour give access to gain the knowledge of latest innovations in Salesforce and play around with working demo of the same.

Customer Success Expo

Customer Success Expo is a great way to discover how successful businesses are using Salesforce. Partners of Salesforce share their knowledge and products from Appexchange which have helped the customers. Coming to SF World tour allows one to gain more knowledge about readily available solutions developed by partners in Customer Success Expo. If you are looking for readily developed solutions make sure to head to Customer Success Expo.

Learning Sessions

Salesforce always gives the opportunity to the customers and partners to share their knowledge with the community in the form of sessions. I love this part of the event where you get a chance to learn more about good topics in details as you never get a chance to spare enough time while working on the projects.
The special presentation by Joe Thomas, Evangelist – Analytics, FinancialForce on “Era of Augmented Intelligence: Einstein Discovery” is something I yearn for a continuous journey. Since FinancialForce is using Einstein Analytics and Einstein Discovery, I will learn more about how to use these two products to identify customer attrition, improve customer satisfaction and enhance project and sales profitability. There is no end to learning, you know!


Finally, SF World tour allows to connect partners and customers in a collaborative way from all around the world and bring everyone under one umbrella of Salesforce Ohana.

I am looking forward to connect to our customers and partners in the best possible ways, sharing the best practices of using the various products with knowledge on tools, vision and research from innovative businesses, all around the world.

If you are planning to come to Salesforce World Tour, London, don’t forget to say Hello.

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